Availability / reactivity

pictoGrele_dispoKEEP CALM AND PROFIT FROM ONE SINGLE ENTRY POINT !
Taking charge of a global or tailor-made solution, PDR-Team will adapt to you and your needs !

Provision of our management software for the real time tracking of your repairs

1CALL CENTER
A reactive French call center composed of our teams

2APPOINTMENT BOOKING
All of our appointments are booked directly with the experts and the end customers

3EXPERT REPORT
Our field teams coordinate the issue of expert reports (expert/customer)

4REPAIR APPOINTMENT
Our call center is responsible for the repair appointment scheduling with the customers

5REMINDER VIA SMS
Each customer receives a reminder via text message on the day before the appointment

6COURTESY VEHICLE
Courtesy vehicles are available

7REPAIR / PDR
Repairs of high quality with a lifetime warranty

8FULL CLEANING
A top-quality service

9QUALITY CONTROL
PDR-Team is ISO 9001 certified and guarantees you high quality at each repair step and service stage

10RETURN
PDR-Team assures you to return the vehicle within the delays

11100% SATISFIED
In order to guarantee you full satisfaction, PDR-Team launches systematically a qualitative satisfaction survey